FREQUENTLY ASKED QUESTIONS | RESERVE AT CANYON CREEK

Reserve at Canyon Creek’s community amenities include a 24/7 fitness center, resort-style pool and spa, dog park, and exclusive clubhouse in a safe, gated community. Reserve at Canyon Creek unit amenities also feature updated kitchens with stainless steel appliances, full-size washer/dryer in unit, wood-burning fireplaces, and spacious floor plans with vaulted ceilings.

Yes, Reserve at Canyon Creek has a large, 24-hour, state-of-the-art fitness center.

Yes, Reserve at Canyon Creek has a leash-free dog park.

Reserve at Canyon Creek has a variety of large floor plans in one-, two-, and three-bedroom configurations, including townhomes.

No, Reserve at Canyon Creek does not have electric vehicle charging stations.

Yes, Reserve at Canyon Creek has private-access parking for residents, and garage parking available in select units.

Yes! Reserve at Canyon Creek provides built-in desks for easy workstations, high-speed internet, and a quiet community perfect for working from home.

Reserve at Canyon Creek is centrally located on Vance Jackson Rd at 12235 Vance Jackson Rd, San Antonio, TX.

San Antonio International Airport is about 20 minutes from Reserve at Canyon Creek.

Reserve at Canyon Creek is located near employers like USAA, Methodist Healthcare, and the Joint Base San Antonio, a.k.a JSBA.

Reserve at Canyon Creek is located in ISD 279, a.k.a the Osseo Public School District.

Yes, Vance Jackson in San Antonio is a good area, known for its convenient location and access to major highways like I-10 and Loop 410. The neighborhood offers proximity to downtown San Antonio, the Medical Center, and popular shopping and dining destinations like The Rim and La Cantera. With a variety of residential options and nearby amenities, Vance Jackson provides a comfortable and accessible lifestyle for families and professionals alike.

Yes, we conduct a third-party screening that looks at credit history, rental history, and criminal background. The screening does not have specific credit score criteria but does flag items such as recent evictions, bankruptcies, felonies, and monies owed to previous landlords.

Yes, we accept guarantors. Guarantors must also complete an application for residency, undergo screening, and meet our resident qualification criteria.

Security deposits are refundable contingent upon any damage to the apartment home beyond normal wear and tear. Please check your lease agreement for details about our security deposit requirements.

We do run special offers from time to time. Please check the homepage on our website, our Google posts, or contact our team to find out about any current specials.

Yes, we are a pet-friendly apartment community. We require all pets to be registered with our community, and certain pet fees may apply. Please visit our pet policy page for more information.

While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier). We generally welcome any pets you'd find at your local pet store to join you in your home. Any animals that aren't cats or dogs need to stay in a cage or tank. Aquarium tanks over 50 gallons are prohibited, and non-domestic animals are not allowed. Note: Registered service and assistance animals are not subject to the same restrictions under our pet policies.

Yes, you can reach our team anytime to place a routine or emergency service request by calling our 24/7 service hotline. If you call outside of office hours, our on-call service associate will be on hand to address requests that qualify as an emergency.

If you experience excessive noise from a neighbor or outside our community quiet hours, please contact our community team so we can help address your concerns. If you ever feel like a neighbor's safety is at risk, please call 911.

You can make certain changes, like painting walls and hanging wall art, to reflect your personal style while still complementing the rest of your community and protecting your security deposit. Please check your lease agreement or ask our community team about specific decorating policies.

Our lease agreement gives the community team the right to enter a resident's apartment home at any time. However, we try to make residents aware of any scheduled inspections or any need to enter their home at least 24 hours in advance. In the case of an emergency, like a leak, management has the right to enter without advanced notice to prevent further damage to the apartment home or community.

Rent is due on the first of each month.

Download the Reslink app on the Residents page.

Yes, please check your lease agreement for more information about our late fee policies.

Yes, our early termination policy is defined in your lease agreement. However, there are some exceptions to this. Please contact our team for more information.

No, we do not permit short-term renting or subletting of any sort in our community. Homestay services such as Airbnb or VRBO are also prohibited.